Frequently Asked Questions

We understand that choosing a revenue cycle partner is an important decision. Below are answers to some of the most common questions we receive. If you don’t see your question here, feel free to reach out.

  • We operate on a performance-based model. Our fees are calculated as a percentage of the total amount collected each month, meaning we’re aligned with your success and only paid when results are delivered.

  • Our full revenue cycle management services include claim submission, claim scrubbing, payment posting, denial management, accounts receivable follow-up, patient billing inquiries, and monthly account review meetings. Additional services such as insurance verification, authorizations, and centralized scheduling are available as needed.

  • Yes. We offer credentialing and contracting services at a flat, hourly rate. This approach allows flexibility and ensures competitive pricing based on the specific needs of your practice.

  • Absolutely. We provide a structured A/R cleanup process that includes reviewing outstanding claims, identifying issues, following up with payers, and resolving denials or non-responses to bring your accounts up to date.

  • No long-term commitment is required. Our standard service agreement includes a 60-day out for both parties. We want our clients to stay with us because they’re satisfied with the results, not because they’re locked into a contract.

  • Communication is a core part of our approach. We integrate closely with your front desk, accounting, clinical, and executive teams and maintain ongoing communication to ensure transparency, efficiency, and alignment.

  • We specialize in working with physical therapy, occupational therapy, and speech-language pathology practices, as well as multidisciplinary clinics.

  • Onboarding timelines vary based on the size and complexity of your practice, but most clients are fully onboarded within a few weeks. We guide you through each step to ensure a smooth transition.

  • Yes. We are experienced working with a wide range of billing and practice management systems and will integrate with your existing workflows whenever possible.

  • We operate as a true partner, not just a vendor. Our team brings deep industry expertise, proactive communication, and a performance-driven mindset to every client relationship.

Our team is happy to walk you through your specific needs and explain how we can support your practice.

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